Let’s talk product pages.
Tell us about your store and goals - our team will design a customization plan that fits. Most replies land within 4 hours during business hours.
How to reach us
Pick the channel that fits your question. All three reach the same support team.
- Email[email protected]
Best for licensing, billing, technical bugs
- Live chatOpen Crisp chat
Best for quick how-to questions during business hours
- Documentationdocs.optis.me
Setup guides, video walkthroughs, and FAQ
Before you write
These five questions cover ~60% of the tickets we get. If yours is here, the answer below is faster than waiting for a reply.
Where do I find my license key?
OPTIS apps don't use license keys - they're tied to your Shopify store. Once the app is installed from the Shopify App Store, all paid features unlock based on the plan you select inside the app.
How do I cancel my plan?
Open the OPTIS app inside your Shopify admin → Settings → Plan → Downgrade or uninstall. Billing stops immediately on uninstall (Shopify handles proration). If you need a refund for an unused billing cycle, reply to your latest Shopify invoice email and we'll process it within 1 business day.
Can OPTIS handle product personalization (engraving, custom text, image upload)?
Yes. OPTIS Product Options supports 20+ option types including free text, image upload, file upload, font picker, date picker, and color picker - all with conditional logic and live preview. See the OPTIS Product Options page for the full list.
Does OPTIS work with my custom theme?
Yes. Both apps are Built-for-Shopify certified and work with Dawn, Sense, Refresh, and the vast majority of paid third-party themes. If your theme needs adjustment to render the swatches or option blocks correctly, the OPTIS customization team will adapt it for free on first install.
Is there a free tier without watermarks?
Yes, for OPTIS Product Options: its permanent free plan (10 option sets, 10+ option types) has no watermarks, no time limit, and no "Powered by" badge. Paid plans from $9.99/month add conditional logic, price add-ons, file uploads, and priority support. OPTIS Color Swatch Variants is free on development and trial stores; live stores pay from $11.90/month based on their Shopify plan, with a 30-day free trial and combined listings included in every paid plan.
OPTIS is built by BSS Commerce
We’ve been building Shopify apps for over 10 years. OPTIS is our product-page suite, with two Built-for-Shopify certified apps - Product Options and Color Swatch Variants - backed by 100,000+ BSS Commerce customers worldwide. Both also ship on the Shopify App Store: Product Options · Color Swatch Variants.
Beyond the apps, we offer a done-for-you product page customization service for merchants who want their store built or rebuilt by experienced Shopify developers. For partnership and affiliate inquiries, see the Partner Program.